I would like to upload my download files and am running into problems.

At the add new download page in catalog - download, I can enter the download name, then click the 'upload file' select the pdf file and it begins uploading, but it Fails. After a little bit, I get a box saying 'upload required'.

I checked with a smaller file and it works. However, I checked my settings where I define max file size for upload and I have it set to 1000000000 bytes. My files are way smaller than this. 5 meg at the most.

Any thoughts on why this is happening and how to fix it ?

On the download upload page the question mark says I can upload via FTP to download folder. I did this, but what next ? Files don't show up for selection on new download page nor on product page.
Tuesday, October 10 2017, 09:39 PM
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  • Accepted Answer

    Tuesday, October 10 2017, 10:44 PM - #Permalink
    It's probably a max size set by your host/server causing trouble, unless your internet so to slow to handle the upload within reasonable time.

    For instruction on how to add your downloads, please read the documentation: https://arastta.org/docs/user-manual/catalog/downloads

    They don't just show up, you have to add them manually. Writing file name etc.
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  • Accepted Answer

    Tuesday, October 10 2017, 11:42 PM - #Permalink
    Can you explain how to do it manually ? I tried uploading a larger file on my fresh install of arastta and find myself unable to load it. So it must be the hosting company. Thus I need to go about using FTP. I did not find info on the documentation on how to do this. I tried typing the file name in the product - download box (after uploading the file to the download folder via FTP) but can't get it to take.

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  • Accepted Answer

    Wednesday, October 11 2017, 12:21 PM - #Permalink
    The steps is the same, only difference would be to write the file name, without uploading it (since you already uploaded it through ftp) - to create the download. If you haven't created the download first, there is nothing to find when adding/editing the product where you want to attach it. It makes sense, right?! :)

    Also you could talk to your host about increasing the upload limit.
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