[Mod note: Splited from https://arastta.org/forum/cannot-update-from-1-2-7 as a update error and not working admin is a bit different.]

Hi, just discovered Arastta through my webhost's cpanel Softaculous App installer and am quite impressed. Have been searching for a good php/mysql opensource shopping cart script, and am surprised this great script is not visible when searching on google. For example: it's never mentioned on any sites recommending good opensource scripts.

Anyway, I downloaded the script but am having problem installing it, similar to what the original poster experienced. I noticed this original post was in 2016, but a final resolution to this problem was never posted.

I tried installing Arastta through Softaculous excellent cpanel installer, and everything looked fine. I could see the store front and click on the links with no problem, however, when I tried logging in to the admin panel, I get fa "This page isn't working. mydomain.com is currently unable to handle this request."

I uninstalled and reinstalled the script trying different Softaculous installation options, with no luck.

Then, I tried to install the script manually using Filezilla FTP upload to the root of my domain, and this time I can't even get the installer to work. Unlike with Softaculous, NOTHING can be installed. The script just hangs from the start, no installation screen is ever shown, and eventually, I get a "This page isn't working. mydomain is currently unable to handle this request."

Nothing I tried worked. I even tried to install previous versions of the script in the event this might be a recent bug with the most recent versions of the program ( version 1.62), but still no installation was possible.

I then tried doing a local install using a LAMP setup on my computer, and amazingly, the installation started up right away, no problem.

I then contacted my webhost (hosting24.com), and after 2 hours of diagnosing the problem, I was told that the problem was with a server the script was contacting at arrasta.io. Here's a verbatim portion of the chat transcript with the hosting24 tech:

19:06
Hi, thank you for your patience waiting, I have found the problem with arastta script
19:08
The problem is that your script is trying to connect to arastta.io domain which uses IP 31.210.66.50, this IP isn't blocked from our side but it looks like they are blocking our server's IP.
In order for it to start working you will need to contact arastta and ask them to unbock your server's IP which is 31.220.105.168.

So, can someone at Arastta look into this problem. It looks like the problem is with the script trying to do an update routine from my webhost and is being blocked by a server on arastta.io. I don't even understand how Softaculous does the install, but apparently they can bypass the callback during their install, but I can't . I also can't bypass the callback when I try logging in to admin (another update callback must be made by the script at this time also.)

PLEASE HELP!!!