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Daniel Alfredson
Daniel Alfredson
Offline

Account Credit Email Notification Issue?

When adding a credit to a customers account, the receive an email to notify them that a credit has been applied.
We have had several customers get back to us stating they can't read the email and don't know what it should say.

Here is an example:

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/1999/REC-html401-19991224/strict.dtd">

<html>

<head>

    <m-eta http-equiv="Content-Type" content="text/html; charset=utf-8">

    <l-ink type="text/css" href="https://store.valleybeekeeping.com/admin/view/stylesheet/stylesheet.css" rel="stylesheet" media="screen" />

    <l-ink href="https://store.valleybeekeeping.com/admin/view/j-avascript/bootstrap/arastta/arastta.css" type="text/css" rel="stylesheet" />

    <s-cript type="text/j-avascript" src="https://store.valleybeekeeping.com/admin/view/j-avascript/jquery/jquery-2.1.1.min.js"></script>

    <s-cript type="text/j-avascript" src="https://store.valleybeekeeping.com/admin/view/j-avascript/bootstrap/js/bootstrap.min.js"></script>

    <t-itle>Valley Beekeeping Supplies - Account Credit</title>

</head>

<body style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #000000;">

    You have received {} credit! 

 Your total amount of credit is now 



 Your account credit will be automatically deducted from your next purchase.</body>

</html>


Would the issue be the cart itself or an email setting on the customers end?
In General
Monday, September 10 2018, 10:52 PM
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Accepted Answer

Rune Rasmussen
Rune Rasmussen
Offline
Monday, September 10 2018, 10:57 PM - #Permalink
Daniel Alfredson wrote:
Would the issue be the cart itself or an email setting on the customers end?


Hi Daniel. That's most likely the customer who has disabled HTML display, unless you (or Breck) has edited the mail template and messed it up.
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Responses (3)

  • Accepted Answer

    Massimo Narracci
    Massimo Narracci
    Offline
    Monday, February 25 2019, 06:39 PM - #Permalink
    Hello, I have the same problem. Account Credit email includes:
    <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/1999/REC-html401-19991224/strict.dtd">
    
<html>
    
<head>
    
    <m-eta http-equiv="Content-Type" content="text/html; charset=utf-8">
    
    <l-ink type="text/css" href="https://www.globalvideo.it/admin/view/stylesheet/stylesheet.css" rel="stylesheet" media="screen" />
    
    <l-ink href="https://www.globalvideo.it/admin/view/j-avascript/bootstrap/arastta/arastta.css" type="text/css" rel="stylesheet" />
    
    <s-cript type="text/j-avascript" src="https://www.globalvideo.it/admin/view/j-avascript/jquery/jquery-2.1.1.min.js"></script>
    
    <s-cript type="text/j-avascript" src="https://www.globalvideo.it/admin/view/j-avascript/bootstrap/js/bootstrap.min.js"></script>
    
    <t-itle>GlobaLVideo.it - Credito Account di 100,00€</title>
    
</head>
    
<body style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #000000;">
    
    <a href="https://www.globalvideo.it/" title="GlobaLVideo.it"><img src="/https://www.globalvideo.it/image/catalog/demo/testata globalvideo allyoucanplay.png"></a

    Mail message follows the code.
    Any idea?
    Thanks
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  • Accepted Answer

    John Malcom
    John Malcom
    Offline
    Tuesday, April 30 2019, 04:33 AM - #Permalink
    I have this same error only with credit notification email, every other email templates working just fine, but this aint.
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  • Accepted Answer

    Hackasacka
    Hackasacka
    Offline
    Tuesday, April 30 2019, 02:00 PM - #Permalink
    Hi John,


    Have a look at the template for the messages that do work and make the corrections for the one that doesn't. Possibly it would be better to send an email message that is legible as both HTML and plain text too.

    Regards,


    Hackasacka
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