When adding a credit to a customers account, the receive an email to notify them that a credit has been applied.
We have had several customers get back to us stating they can't read the email and don't know what it should say.

Here is an example:

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/1999/REC-html401-19991224/strict.dtd">
<html>
<head>
<m-eta http-equiv="Content-Type" content="text/html; charset=utf-8">
<l-ink type="text/css" href="https://store.valleybeekeeping.com/admin/view/stylesheet/stylesheet.css" rel="stylesheet" media="screen" />
<l-ink href="https://store.valleybeekeeping.com/admin/view/j-avascript/bootstrap/arastta/arastta.css" type="text/css" rel="stylesheet" />
<s-cript type="text/j-avascript" src="https://store.valleybeekeeping.com/admin/view/j-avascript/jquery/jquery-2.1.1.min.js"></script>
<s-cript type="text/j-avascript" src="https://store.valleybeekeeping.com/admin/view/j-avascript/bootstrap/js/bootstrap.min.js"></script>
<t-itle>Valley Beekeeping Supplies - Account Credit</title>
</head>
<body style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #000000;">
You have received {} credit!
Your total amount of credit is now

Your account credit will be automatically deducted from your next purchase.</body>
</html>


Would the issue be the cart itself or an email setting on the customers end?
In General
Monday, September 10 2018, 10:52 PM
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Accepted Answer

Monday, September 10 2018, 10:57 PM - #Permalink
Daniel Alfredson wrote:
Would the issue be the cart itself or an email setting on the customers end?


Hi Daniel. That's most likely the customer who has disabled HTML display, unless you (or Breck) has edited the mail template and messed it up.
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