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Karen Asmundson
Karen Asmundson
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Orders automaticcally show as cancelled

In SETTINGS > OPTIONS we have the Order Status set at PENDING, the Processing Order Status set at PROCESSING, and the Complete Order Status set at COMPLETE yet ALL orders automatically show as cancelled when placed, even though the payment processes successfully. What have we got wrong? Please help as we have searched everywhere. Thanks.
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Tuesday, August 28 2018, 06:14 PM
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  • Accepted Answer

    Rune Rasmussen
    Rune Rasmussen
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    Tuesday, August 28 2018, 07:38 PM - #Permalink
    Did you check the order status setting in the payment module?

    And which module is it?
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  • Accepted Answer

    Karen Asmundson
    Karen Asmundson
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    Tuesday, August 28 2018, 08:25 PM - #Permalink
    The module is Paypal Payments Standard. This second tab ORDER STATUS where everything in there was set as "cancelled" was precisely the problem! Thank you so very much!
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