Thanks for your reply, Hackasacka. Since I purchased Arastta Cloud, I thought that I wouldn't have to worry about backups or maintenance. I would like to see if Arastta Support can come with a solution here. Thanks again for your response, Hac...

Can any support staff chime in on this? My site is not connectable at all....

Arastta Cloud: cannot contact Support

Hello, I'm having trouble accessing my Arastta Cloud site and tried to contact Support through the Arastta Cloud support ticketing system. I receive a 403: Access Forbidden error when I select Technical Support or Billing/Invoicing via the dropdo...

Rune, I was actually thinking that I should probably just start fresh and your advice confirmed my feelings. With the lack of ability to update, as well as this table problem, I'm going to use this opportunity to test out other e-commerce optio...

Hello, Denis, Thanks for your help. I'm very, very novice at things like this, so I apologize in advance for my super-simple questions. I've tried to follow your instructions as best I could, but I am running into problems. I have managed t...

Copy/paste of error log: 2016-09-25 10:22:28 - PHP Notice: Error: Table 'upliquid_891.arsc_zone_to_geo_zone' doesn't existError No: 1146SELECT tr1.tax_class_id, tr2.tax_rate_id, tr2.name, tr2.rate, tr2.type, tr1.priority FROM arsc_tax_rule tr1 LE...

Hmm, error log could not be attached, which cancelled the uploads for the screenshots, too. I'll try again. Edit: error log still cannot be uploaded. I'll paste the error log in a separate reply....

Errors concerning tax and geo zones

Hello, My shop is giving errors which seem to be related to taxes and geo zones. Please see the screenshot "topPage_error.png" which shows the error that is shown on every page visited. To see what might be the problem, in the admin panel, I'v...

Hello, After working with my host to evaluate why the update function is not working, they have concluded that a network 'error' or firewall is blocking connections on your side. traceroute from server : source address 31.22.4.53 traceroute...

Thank-you, Rune. I will contact my host about the issue. Would they understand if I just told them "I think the server is blocking access to Arastta's update server"? I've captured my entire system settings, as well as the error log. Thanks a...