I'm new to Arastta and I must say I am very impressed with the software, unfortunately I've discovered a few errors on the backend. I installed the software using Softaculous being hosted on HostPresto.

I am unable to see descriptions for the options of the backend and when I hove over the question marks I do not see any information.

Appreciate your help.

Regards
Stoilky
Saturday, December 16 2017, 10:50 AM
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Responses (13)
  • Accepted Answer

    Sunday, December 17 2017, 08:50 PM - #Permalink
    Something has gone bad with your installation, so unless you can provide any more information I think it's best if you start from scratch, and this time take notes of what you do, so you can tell us where it did go wrong.

    Also, better install yourself, than using Softaculous anyway.
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  • Accepted Answer

    Tuesday, December 19 2017, 09:58 AM - #Permalink
    Ok, I installed the software myself and the issue is still present, I'm following all the installation steps.

    I cannot say where the installation went wrong as far as I can see everything else looks fine It is just the descriptions not showing on the images I have provided.

    Could it be a Database issue?

    Many Thanks,
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  • Accepted Answer

    Tuesday, December 19 2017, 10:08 AM - #Permalink
    Rune Rasmussen wrote:

    and this time take notes of what you do, so you can tell us where it did go wrong.


    You need to provide some kind of useful info ...
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  • Accepted Answer

    Tuesday, December 19 2017, 10:43 AM - #Permalink
    Hi Rune.

    Thanks for the quick reply.

    I can provide you with a error log, hopefully this will help.

    Regards,
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  • Accepted Answer

    Tuesday, December 19 2017, 10:44 AM - #Permalink
    Hi Rune.

    Thanks for the quick reply.

    I can provide you with a error log, hopefully this will help.

    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_owner in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 39
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_address in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 48
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_address in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 50
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_geocode in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 57
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_geocode in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 59
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_email in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 63
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_email in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 65
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_telephone in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 72
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_telephone in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 74
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_fax in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 81
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_image in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 87
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_open in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 93
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_comment in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 101
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_country in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 139
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_language in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 160
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_admin_language in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 174
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_currency in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 188
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_currency in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 188
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_currency_auto in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 202
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_length_class in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 225
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_product in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 360
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_limit_admin in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 403
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_limit_admin in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 403
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_limit_admin in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 405
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_review in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 413
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_review in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 415
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_review in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 415
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_review_guest in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 438
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_review_guest in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 438
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_review_mail in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 461
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_review_mail in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 461
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_voucher in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 485
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_voucher_min in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 487
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_voucher_min in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 487
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_tax in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 506
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_tax in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 508
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_tax_default in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 531
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_tax_default in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 531
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_shipping in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 536
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_payment in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 543
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_tax_customer in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 549
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_tax_customer in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 549
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_shipping in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 554
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: text_account in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 568
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_customer_online in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 570
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: entry_customer_online in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 570
    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_customer_activity in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 593
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_customer_search in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 616
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    19/12/2017 07:38:38 - PHP Notice: Undefined variable: help_invoice_prefix in /home/dealicit/public_html/admin/view/theme/basic/template/setting/setting.tpl on line 747
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    Regards,
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, December 19 2017, 10:52 AM - #Permalink
    I suggest you better use the cloud then. ;)

    Look at https://arastta.com/
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, December 19 2017, 11:40 AM - #Permalink
    Do you know of any dscount codes please?

    Thanks,
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, December 19 2017, 11:53 AM - #Permalink
    Huh ... for what?

    Use the free plan, if you can't afford domain etc: https://arastta.com/get-started
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, December 19 2017, 01:08 PM - #Permalink
    Hi Rune.

    But that is only to try it, I am currently paying for hosting and have a domain but don't want to incuur any further costs. The free plan is only to try it and and I want a fully functioning online store.

    Regards,
    The reply is currently minimized Show
  • Accepted Answer

    Tuesday, December 19 2017, 03:33 PM - #Permalink
    Hello Stefan,

    You don't have to buy another domain for Arastta Cloud, you can use the current one.

    Regards
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, December 20 2017, 08:39 AM - #Permalink
    There is no free plan listed. https://arastta.com/pricing

    So he doesn't want to spend more money since he already has hosting.

    You need to check that your hosting is compatible to run the website.
    It's likely your missing something which is causing a faulty installation.
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, December 20 2017, 09:30 AM - #Permalink
    Hi Breck.

    Thanks for your input.

    I have gone to Stackoverflow to see if they can solve the issue, my Hosting company replicated the issue but was unable to solve the problem as they believed it was something to do with the aplication itself.

    I'll leave this here in a hope somebody can fix the issue.

    Error Log: https://drive.google.com/file/d/1rymwpwuu6_utx7cmwodogo-wucmudqdo/view?usp=sharing

    File error log is pointing error to: https://drive.google.com/file/d/1izi5tmidsb1ujssh8f7fbfv7p7obbpkj/view?usp=sharing

    Many Thanks,
    Stefan
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  • Accepted Answer

    Hackasacka
    Hackasacka
    Offline
    Wednesday, December 20 2017, 11:31 PM - #Permalink
    Hi Stefan,

    Are you able to access the paths and the files in your error / warnings message using ftp or a file manger? Then you can confirm if it is true or false i.e. do those paths and files exist? There is an application called "Cpanel Manager" or "Plesk" that are common to reputable host providers.

    As there are so many "undefined" variables in the "admin" directory it is likely to be a global error caused by a serious flaw and that therefor may not be that difficult to locate.

    It looks like it could also be a file permission problem, so if the files and paths do exist what are their permissions?

    It may also be useful to know what version of Arastta you are using and what version of PHP, MySQL and Apache too. Also, in PHP there are modules that can be enabled or disabled that might be relevant to it functioning properly.

    Arastta will have a minimum requirement for the above programs in order to work correctly so this is the first place to check (see https://arastta.org/docs/requirements).

    It would be free to setup your own hosting on your local machine using XAMP or LAMP (short-hand for the above programs). There is lots of help available online for these setups.

    Once you have seen it working you will gain confidence and can specify any host provider that meets your needs and budget. Most host providers support will offer sensible help if you point out the steps you have made to check your details first.

    Most host providers charge a monthly amount which may give you an opportunity to cancel the services of one host in preference for another that allows this software to work?

    Lastly, you can put Arastta into debug mode which may provide some more clues as to what is not setup correctly?

    Regards,

    Hackasacka
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