Would be nice if you told what shipping you have set up, and what error you get ...?!

Sorry. Figured it was talked about enough that it was a known issue.

Error:

Notice: Undefined index: firstname in /home/valleybee/store.valleybeekeeping.com/catalog/model/shipping/fedex.php on line 101Notice: Undefined index: lastname in /home/valleybee/store.valleybeekeeping.com/catalog/model/shipping/fedex.php on line 101Notice: Undefined index: company in /home/valleybee/store.valleybeekeeping.com/catalog/model/shipping/fedex.php on line 102Notice: Undefined index: address_1 in /home/valleybee/store.valleybeekeeping.com/catalog/model/shipping/fedex.php on line 106Notice: Undefined index: company in /home/valleybee/store.valleybeekeeping.com/catalog/model/shipping/fedex.php on line 117
Please select the preferred shipping method.

Fedex

ERROR

Using fedex, but I assume it would happen with any shipping module that has to provide a shipping quote.

The problem is the when an unregistered user starts to register, he enters his name, email, phone number, and password.
Then when you click next, it then asks for your address information, the at the same time, the errors pop up because it's trying to provide shipping quotes before the user enters their info.
The issue is that the shipping quotes are one step too soon. They should appear till after the customer enters their shipping information.

People don't remember, or find the old posts. Also new helpers doesn't know. Plus the fact that people often say they have the same issue, while it's not ... So please always include all relevant info, or link to previous cases, or just follow up on them.

Does the Fedex module work better in latest version, Arastta 1.4.2? Cüneyt fixed some checkout issues in it.
If not, the module need some rewrite. T.ex. my shipping module works nicely now, with it's fallback to zone 1 (store address): https://arastta.org/forum/fedex-shipping-extension-error-improvements#reply-1966

Well I logged into my site and attempted the update. It seemed to take a long time, and eventually the next page came up with an error, but I didn't write it down or remember what it was. Came up with word. "trigger" or "triggered". That's the only thing I remember. Now I can't access the admin area. That's at store.valleybeekeeping.com.

So I went to the old test site valleybeekeeping.com/store and it's files are still the old version which let me in. Updated fine. I guess I'll just have to copy the files over from the subfolder to the subdomain and see if it fixes it.

But after updating, still getting the same errors.

Notice: Undefined index: firstname in /home/valleybee/public_html/store2/catalog/model/shipping/fedex.php on line 101Notice: Undefined index: lastname in /home/valleybee/public_html/store2/catalog/model/shipping/fedex.php on line 101Notice: Undefined index: company in /home/valleybee/public_html/store2/catalog/model/shipping/fedex.php on line 102Notice: Undefined index: address_1 in /home/valleybee/public_html/store2/catalog/model/shipping/fedex.php on line 106Notice: Undefined index: company in /home/valleybee/public_html/store2/catalog/model/shipping/fedex.php on line 117
Please select the preferred shipping method.

Fedex

ERROR

So then ...

Rune Rasmussen wrote:
If not, the module need some rewrite. T.ex. my shipping module works nicely now, with it's fallback to zone 1 (store address): https://arastta.org/forum/fedex-shipping-extension-error-improvements#reply-1966

Also, again, turn of the error display to hide the notices, they doesn't matter much ...

Not sure what your trying to say in the above reply.
And if I turned off the error display, then I would never know that there is a problem.
Turning of the errors removes the error messages, but still doesn't fix the problem.

Simple, the module needs a rewrite to fit your requirements and needs. And, someone having interest in that module should make that happen, in some way.

It doesn't help you or the users to display NOTICES on a live site. You have a log file you can activate and check, take a look at the settings, and make yourself familiar with them, please.

Error display should never be on, on a live site/store, revealing detailed paths etc.

PS! Notice, Warning, Error, Fatal Error - it's quite different things.

Not all is a real problem, and if someone don't read them right, they are of no help.

Notice = Run-time notices. The script found something that might be an error, but could also happen when running a script normally

Ref http://www.w3schools.com/php/php_ref_error.asp

Only problem with the FedEx module is bad error handling, outputting that ERROR at the end. Instead of hiding the hole thing, or display a usefull note like my Shipping Guide module for Bring/Posten.

Install and test this, from admin or by upload.
It's just a simple quickfix, displaying the actual error code and message returned by FedEx.

Should give you FedEx users a clue on what to look for, and where to improve it further if desired.

I don't understand why you would suggest that all the shipping modules that capture shipping quotes have to be rewritten to pass incorrect information and get a incorrect quote from the shippers, when the real problem is the cart attempts to get these quotes before the correct address information is entered.

No, it's not the cart who attempts to get the quotes, but the shipping module(s) ...
The modules are mostly made for a several step cart (OC).

Did you care to look at, and test the patch?

You can extend it to not display anything before the required info is entered. Your choice.

I disagree to a point. The shipping modules are only a script to act as a go between for the cart and the shipper. The shipping module only gets shipping quotes when requested to do so by the cart. In this case the cart asks the shipping module to obtain a shipping quote from Fedex before all the parameters have been entered. Altering the module to provide false information to obtain incorrect fees isn't the proper fix. It's just passing it off as a bad bandaid solution.

I'll add the file you supplied just to get it to work, but it's not the ideal fix.

So I uploaded the file you supplied and still same errors.
And I cleared the cache in case you ask.

No, the cart only loads the shipping modules. It doesn't handle anything beyond that. And you didn't care to read what I wrote, the handling can be whatever, it doesn't need to display a shit if you don't like to - but other actually prefers it. A lot of big shops using other systems also do ...

This also allows us to do cool things with them. Before I thought like you, that the cart needed a change, but not after starting re-coding my own modules, re-thinking the possibilities it gives us ...

Same errors, like those not important notifications you should disable? If you did install it correctly it change that part where it's standing ERROR in the FedEx module ...

Really? When the page comes up to display shipping, the cart doesn't communicate with the module and tell it to get shipping quotes and then provide details the module requires to get that info?

Anyway, I did like you said. I downloaded the files you said to download and uploaded them where the were supposed to go.
I turned off all the error messages like you said. I cleared the cache.

Did a test transaction, and under delivery method, I see:

Delivery Method
Please select the preferred shipping method.

Fedex

ERROR
Pickup

Pickup From Store - $0.00


Fedex still showing "ERROR".

So here's an update.

I installed the cart on another website and I purchased the Canada Post shipping extension.
Added an item to the cart, and then entered the name, email, telephone # and password, and the next thing to come up is the registration details, but the Delivery Method again appears to soon, so I get errors with the Canada Post extension.

Delivery Method
Please select the preferred shipping method.

Canada Post

Error Server: /rs/ship/price: cvc-simple-type 1: element {http://www.canadapost.ca/ws/ship/rate-v2}postal-code of type {http://www.canadapost.ca/ws/ship/rate-v2}postalcodetype may not be empty
Flat Rate

Flat Shipping Rate - $5.00

Again, it's because it requires a postal code to get a quote.
So using your logic, all the extensions that require details to get shipping quotes I guess have to be rewritten to work with this cart.

Again, I'll ask the question, can the cart be coded so that if the customer isn't logged in, the delivery method is ignored and will not appear?

Breck Demers wrote:
Really? When the page comes up to display shipping, the cart doesn't communicate with the module and tell it to get shipping quotes and then provide details the module requires to get that info?

Yes, really. It doesn't tell it to do anything. It just loads it. All handling beyond that is in the module itself.

Remember to go to modification, to apply the patch, if you uploaded manually. It's like every other install of modifications.
You can see it's working on the image I provided above, displaying postcode missing.

Breck Demers wrote:
So using your logic, all the extensions that require details to get shipping quotes I guess have to be rewritten to work with this cart.

They really should yes, as they are made for a different cart/checkout. They could be made so much cooler then.

And yes, you can code the cart any way you like, e.g. by using modifications or template overrides. But don't expect personal needs to be made global, e.g. it works perfect for those using fixed shipping, and they are many. And also works perfect for those who want to give a estimate, to make people fill the data, and don't abandon the cart because of missing shipping estimates.

I went to modifications and it's not clear how to apply a patch.
I selected the module and clicked on refresh and I guess it did something.
Poorly designed if that's the intension. Who would know unless told.

So I did another test transaction and now a different error message.

Fedex

ERROR - Code: 521
Destination postal code missing or invalid.

By reading documentation maybe? Anyhow I assumed you had installed several modifications/extensions already, or at least peaked around in docs, but here they are: https://arastta.org/docs/user-manual/extensions/modifications

But now you see it's possible to change the behaviour and display easily, by overriding the code. Great.

If you prefer you can add custom error text based on returned error code, or by adding your own logic, or simply hide the hole shipping output until required info is added. And you can of course easily hide the 'ERROR - Code: 521' too, by modifying the patch.

Also you can make it a no-error style, removing the red formatting, and use t.ex. the message support instead:
https://github.com/arastta/arastta/pull/525

If you're not a coder, consider hiring some, or sponsor development in other ways, to get it exactly as you like.

You keep saying to fix the code myself or hire someone to do it.
I had a fix in mind, and I asked the question several times, but you chose to ignore the question and the problem and try to convince me the the cart doesn't have an issue with the steps it takes.

Again, the cart has a 2 stage registration.
1 - name, email, phone # and password.
2 - completed address.

But for some reason you think it is ok to throw obtaining delivery methods in the middle of the 2 registration steps and think because it kicks back a bunch of errors is ok.

I might not know this code, but I was a programmer of other languages many years ago. Things should flow properly and smooth, and this doesn't do so.

Instead you decide to accuse all the people that have made shipping modules to have incorrectly done so.
So my next question would be, now that I have spent $40USD on a module that doesn't work with the cart as it currently is, how do I go about getting my money back?
And I don't know why it is allowed to charge for broken modules. That would be fraud. So do I file a fraud claim with my credit card company now?

I have asked the person to correct his module, but since I read in another thread the same mention of the same problems, I am sure they have the same views as me in their replies.

Your attitude is rather disappointing and not so helpful when you attempt to BS people who know better.

Is it to hard to understand that the modules are made for a different cart / checkout process, and should be improved to work better with Arastta?
Where is the accusing part in this? Really?

It's Open Source, if you don't like it, don't use it - or improve it.

"Your fix" doesn't fix anything, it's a step back regarding possible checkout flow.

You can disagree, fine, but no need to be a AH!

PS! If someone sold you a module for Arastta, who isn't working with Arastta, you need to ask the seller to fix it, or give you a refund. Logic.

If it doesn't work, it should have never been allowed to be sold in the marketplace.
As I said, I asked the person to fix it, but I guess I'll just request a refund if it's not working.
I'll give him a couple days to reply first.

And the fedex module isn't any better. Offering a broken module.

Anyways, I don't see why you think I am taking a step back.

I only asked a question to start out.

I only wanted to know if a check was possible to be inserted so that if the customer was not logged in, then the delivery method step would be ignored.
I don't know if the cart tracks if people are logged in or not.

Another option would be if the postal code value is empty, then skip the delivery method.

I just wanted to get a sense if these were possible options.

Breck Demers wrote:
If not logged in, shipping method box states "Please login or register to view shipping methods"
else show shipping methods.

You said you got no answer, but I actually told you this can be handled in each shipping module. And it's the best place, since a lot provide fixed shipping, and other kinds of preferred solutions beyond hiding everything. Customers often want to see the full cost before entering any data.

If you prefer hiding everything, that is something you prefer personally, and not something that should be global.

FedEx module is a simple migration from OpenCart, provided you for free, it hasn't been rewritten to fit perfect. Personally I have no interest in it, I'm never going to use it, nor my clients. So if you need it, and want's it to do something special, you have to take actions to get it working as you like. That's how things work.

Oh, just for the record, since you trow all your frustration at me. I have nothing to do with the marketplace, I'm a user, developer and contributor - not a core or company member.

Btw! In your order, click the 'Return' icon if you want to ask for a refund. And/or use the contact form if you have complaints about the marketplace.
Or the return form directly: https://extensions.arastta.pro/index.php?route=account/return/add

As far as I can see, your suggested fix still doesn't fix the issue.
After you complete step 1 of the registration, and submit,
you get the error from the shipping module and it defaults to Pick Up For Store.
Then when you get to the second step of the registration, firstly, it asks you to enter your name again.
Not sure why that isn't passed on from step 1.
But then you enter your address, and continue, it remains on Pick Up From Store.
The customer doesn't get a shipping option.

To work, the customer has to completely register first, then while logged in make the purchase.

I don't follow your thinking here, what is the exact problem?
The patch is simply displaying the error returned by FedEx, it's never said to fix anything, beyond giving the customer a understandable message in the FedEx module.

If you want to fix things beyond that you need to extend it, I don't have time or interest in doing that for free, on a module I never will use. Also the cart/checkout works fine for me ...

I did a test transaction in Chrome, and when entering the address fields, no shipping methods appear other than Pick Up in Store.
Did another test transaction in Firefox, and when I entered the address fields, the fedex pricing came up. Just another hair pulling issue.

Don't worry about it.

I'm using Vivaldi daily, which is a Chromium (Chrome engine) based browser. But also Chrome etc. works fine.

Lol ... the FedEx module returns nothing if the entered postcode is invalid, but it works fine if it's valid or not entered.
It need some love from someone having interest in it for sure ...

So, eh ... yes, this one is incorrectly made.

I think I have it working now.

Your explanation of the process wasn't clear to me.
I am using logic from back when I was a programmer.
Then when we did steps, everything had to be in sequence so to see results you had to submit and go to the next page.
Now as with this cart, you can make changes and have the results instantaniously on the same page.

I definitely wish I kept it up.
I was suggested some time back to stat into it by reading html 5 and begin to learn that.
Got half way through the book, but other life things came up and never got back to it.

And postal code format here is:

Letter/Number/Letter Number/Letter/Number

eg: H0H 0H0 (santa's postal code ), K8A 6W2

Breck Demers wrote:
eg: H0H 0H0 (santa's postal code

Cool, but false - since Santa lives in Finland on postcode FI-96930. Ap. 2 hour drive from me.
http://www.santaclausvillage.info/

Yeah, it's a bit different working with something more dynamic, than the old click click type of things. But seems like we're on the right track now at least. Great.

PS! Consider setting postcode required for Canada etc, on the country settings, under localisation.

Done. Since we also sell to the USA, I assume I do the same postal code required for them.

Yep, and I also recommend disabling all countries you don't intend to deliver to, to avoid confusion.

Ok so I gave it a couple weeks, and I haven't got a reply from the person who submitted the Canadapost application.
I requested a refund on the marketplace site, and haven't got a reply from that either.

So I am still wondering why people are allowed to place applications in the marketplace and charge $40 for something that kicks out errors.
Kind of sad that you allow this kind of fraud. Guess I could start throwing up a dozen or so broken applications too and charge $40 each for them.
Could make lots of money selling crap.

You have a point, but still, it's software.
Windows throws a lot of errors, but people still use and pay way more for it.

I'll PM Denis and Enes, so they can look into it. Maybe there is a bug in the marketplace, or something, so they don't get notified about refund requests.

Breck, I'm not able to find any support ticket opened from you to the extension developer. You should use the ticket system on Marketplace for support regarding paid extensions: https://extensions.arastta.pro/index.php?route=ticket/ticket_manage

Forgot to say, unfortunately, we can't check the functionality of extensions/themes in such a deep level, no Marketplace does that. We can only act after you report them to us.

As for your refund request, somehow no notification email has been sent to us, sorry for that

I sent them a pm as I was told to do in the past.
I'll put a ticket in now.

Actually I don't have much faith in your support system either.
A ticket submits in August was never replied to so seems like nobody even looks at them.
And after you post the ticket, the ticket appears with html code in it. Seems like a small issue.

Breck Demers wrote:
I sent them a pm as I was told to do in the past.

Where, by who? If any extensions readme tells you to do so, ignore it.
The natural way is to use the support system, where the seller should respond. If a seller don't respond, use the contact form to contact the marketplace owner, to complain on the seller not responding - or ask for refund using the return form. Don't blame the marketplace owner for not responding for the seller ...

Actually you gave me a link to his profile and told me to pm in another post.

I did contact the seller.
I did request a refund.
I didn't blame the marketplace owner.
I place blame on allowing people to sell things that don't work.

I figured the same people who ran Arastta ran the marketplace since it carries the same name.

SO it was not related to this then ... here it's written other things. But feel free to PM me the link to that post.

Generally, take it easy please. You put a lot of blaming in your writings. I get it, you don't get things to work as you like and get frustrated, but still ...

EDIT! Now I recall what that PM thing was about, it was about you maybe having hurry to get your hands on the extension when PayPal had closed their door to Turkey, quite different story - so please don't blame me too ... https://arastta.org/forum/fedex-shipping-doesn-t-work

No. I think if I am paying for something that states "COMPATABILITY 1.X", it should be working.

So obviously if it's kicking back errors, it's not compatable.

So in my opinion, they are being misleading, and fraudulantly selling something that it isn't.

Sure it's not good that the extension isn't perfect, but what is?

Anyhow, the problem here is between you and the seller in first place. Then if you two can't work it out, it's time for contacting the marketplace owner, and eventually PayPal / your credit card issuer. Throwing around all this blaming and fraudulent talk doesn't help anyone, and it's not fully true - please read the GPL license you have accepted.

And also:

Denis Dulici wrote:
Forgot to say, unfortunately, we can't check the functionality of extensions/themes in such a deep level, no Marketplace does that. We can only act after you report them to us.

Anyhow, hopefully you get it sorted soon. Have a nice weekend.

License: https://extensions.arastta.pro/license-policy

Extensions are distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

Again, it claims to be compatable and is not.
And in any country, misleading someone in a purchase is fraud.

If this site has nothing to do with the marketplace, then it's the last I will discuss it hear.
But since you allow them to carry the Arastta name, it just makes a bad impression on this site as well.

Please read what I have told you to read.

I understand your frustration @Breck, you bought something and it doesn't work as expected. So, this is the developer's problem at first place. But when you let Arastta managers knew it, so we will check the issue as Arastta managers.

We do our best to check the extensions and validate if they work as expected after they are submitted to the marketplace. Sometimes we can (and did) miss something but what is important is that we take all necessary actions after we are reported.

Arastta is a community-driven, Open Source project. We need volunteers to share work load. For example, @Rune (who replied you in this topic) volunteers his time for Arastta as moderator, translator, developer etc. We have some other valuable volunteers, too. So, please take it easy before blaming the whole project or marketplace.

Regards

No problem. Last to be said.
I will open a fraud claim up with my credit card company.