No problem. Last to be said.
I will open a fraud claim up with my credit card company.

I understand your frustration @Breck, you bought something and it doesn't work as expected. So, this is the developer's problem at first place. But when you let Arastta managers knew it, so we will check the issue as Arastta managers.

We do our best to check the extensions and validate if they work as expected after they are submitted to the marketplace. Sometimes we can (and did) miss something but what is important is that we take all necessary actions after we are reported.

Arastta is a community-driven, Open Source project. We need volunteers to share work load. For example, @Rune (who replied you in this topic) volunteers his time for Arastta as moderator, translator, developer etc. We have some other valuable volunteers, too. So, please take it easy before blaming the whole project or marketplace.

Regards

Please read what I have told you to read.

Again, it claims to be compatable and is not.
And in any country, misleading someone in a purchase is fraud.

If this site has nothing to do with the marketplace, then it's the last I will discuss it hear.
But since you allow them to carry the Arastta name, it just makes a bad impression on this site as well.

Sure it's not good that the extension isn't perfect, but what is?

Anyhow, the problem here is between you and the seller in first place. Then if you two can't work it out, it's time for contacting the marketplace owner, and eventually PayPal / your credit card issuer. Throwing around all this blaming and fraudulent talk doesn't help anyone, and it's not fully true - please read the GPL license you have accepted.

And also:

Denis Dulici wrote:
Forgot to say, unfortunately, we can't check the functionality of extensions/themes in such a deep level, no Marketplace does that. We can only act after you report them to us.

Anyhow, hopefully you get it sorted soon. Have a nice weekend.

License: https://extensions.arastta.pro/license-policy

Extensions are distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

No. I think if I am paying for something that states "COMPATABILITY 1.X", it should be working.

So obviously if it's kicking back errors, it's not compatable.

So in my opinion, they are being misleading, and fraudulantly selling something that it isn't.

SO it was not related to this then ... here it's written other things. But feel free to PM me the link to that post.

Generally, take it easy please. You put a lot of blaming in your writings. I get it, you don't get things to work as you like and get frustrated, but still ...

EDIT! Now I recall what that PM thing was about, it was about you maybe having hurry to get your hands on the extension when PayPal had closed their door to Turkey, quite different story - so please don't blame me too ... https://arastta.org/forum/fedex-shipping-doesn-t-work

Actually you gave me a link to his profile and told me to pm in another post.

I did contact the seller.
I did request a refund.
I didn't blame the marketplace owner.
I place blame on allowing people to sell things that don't work.

I figured the same people who ran Arastta ran the marketplace since it carries the same name.

Breck Demers wrote:
I sent them a pm as I was told to do in the past.

Where, by who? If any extensions readme tells you to do so, ignore it.
The natural way is to use the support system, where the seller should respond. If a seller don't respond, use the contact form to contact the marketplace owner, to complain on the seller not responding - or ask for refund using the return form. Don't blame the marketplace owner for not responding for the seller ...

Actually I don't have much faith in your support system either.
A ticket submits in August was never replied to so seems like nobody even looks at them.
And after you post the ticket, the ticket appears with html code in it. Seems like a small issue.

I sent them a pm as I was told to do in the past.
I'll put a ticket in now.

Forgot to say, unfortunately, we can't check the functionality of extensions/themes in such a deep level, no Marketplace does that. We can only act after you report them to us.

As for your refund request, somehow no notification email has been sent to us, sorry for that

Breck, I'm not able to find any support ticket opened from you to the extension developer. You should use the ticket system on Marketplace for support regarding paid extensions: https://extensions.arastta.pro/index.php?route=ticket/ticket_manage

You have a point, but still, it's software.
Windows throws a lot of errors, but people still use and pay way more for it.

I'll PM Denis and Enes, so they can look into it. Maybe there is a bug in the marketplace, or something, so they don't get notified about refund requests.

Ok so I gave it a couple weeks, and I haven't got a reply from the person who submitted the Canadapost application.
I requested a refund on the marketplace site, and haven't got a reply from that either.

So I am still wondering why people are allowed to place applications in the marketplace and charge $40 for something that kicks out errors.
Kind of sad that you allow this kind of fraud. Guess I could start throwing up a dozen or so broken applications too and charge $40 each for them.
Could make lots of money selling crap.

Yep, and I also recommend disabling all countries you don't intend to deliver to, to avoid confusion.

Done. Since we also sell to the USA, I assume I do the same postal code required for them.

PS! Consider setting postcode required for Canada etc, on the country settings, under localisation.

Breck Demers wrote:
eg: H0H 0H0 (santa's postal code

Cool, but false - since Santa lives in Finland on postcode FI-96930. Ap. 2 hour drive from me.
http://www.santaclausvillage.info/

Yeah, it's a bit different working with something more dynamic, than the old click click type of things. But seems like we're on the right track now at least. Great.

And postal code format here is:

Letter/Number/Letter Number/Letter/Number

eg: H0H 0H0 (santa's postal code ), K8A 6W2