Sending invoice per mail produce PHP error

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Sending invoice per mail produce PHP error

Hi,

From "Sales=>Invoices" clicking the email icon produce following error:

Fatal error: Uncaught exception 'Swift_IoException' with message 'Unable to open file for reading [/home/netmardo/public_html/upload/.pdf]' in /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/ByteStream/FileByteStream.php:143 Stack trace: #0 /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/ByteStream/FileByteStream.php(84): Swift_ByteStream_FileByteStream->_getReadHandle() #1 /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/SimpleMimeEntity.php(701): Swift_ByteStream_FileByteStream->read(8192) #2 /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/SimpleMimeEntity.php(353): Swift_Mime_SimpleMimeEntity->_readStream(Object(Swift_ByteStream_FileByteStream)) #3 /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/SimpleMimeEntity.php(489): Swift_Mime_SimpleMimeEntity->getBody() #4 /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/cl in /home/netmardo/public_html/system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/ByteStream/FileByteStream.php on line 143

In Installation & Update

Friday, January 15 2016, 07:20 PM

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Denis Duliçi

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Monday, April 25 2016, 10:51 PM - #Permalink

Herman, having the file just not being written means exactly what we're saying here, file/folder permissions issue. Your hosting company must be using Apache as Server Interface (SAPI) which causes file/folder ownership issues:

https://docs.joomla.org/security_checklist/hosting_and_server_setup#php_being_run_as_an_apache_module.

Can you please check it from the System Information page of Arastta and confirm?

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Cüneyt Şentürk

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Friday, January 29 2016, 02:25 PM - #Permalink
Dear Herman,

I have opened an issue for this https://github.com/arastta/arastta/issues/346

You can follow this issue.

BestRegards,
Cüneyt ŞENTÜRK
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ABED OUIS

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Friday, April 22 2016, 11:01 AM - #Permalink
Hi Hermann,

I have the same problem,do you have found the solution???????
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Rune Rasmussen

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Saturday, April 23 2016, 08:22 PM - #Permalink
Abed, which version of Arastta do you use? It should have been fixed in 1.2.5 according to the posting by Cüneyt above ...
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Hermann Martinez

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Saturday, April 23 2016, 08:33 PM - #Permalink
Hi, I use version 1.2.7
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Rune Rasmussen

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Saturday, April 23 2016, 08:36 PM - #Permalink
Didn't ask you Herman, but Abed. Anyhow, since you haven't followed up before, and doesn’t mention anything else now, I guess your issue is solved after updating?
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ABED OUIS

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Sunday, April 24 2016, 03:27 AM - #Permalink
Hi Rune

Thank you for your reply, I use version 1.2.7 too
My problem no change
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Rune Rasmussen

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Sunday, April 24 2016, 12:17 PM - #Permalink
Tested it in my 1.2.7 demo, and it does actually work fine.
So I'm guessing on shitty hosting, or your stores isn't fully updated with the change - please check the file manually: https://github.com/arastta/arastta/commit/ef83572967c8970687b38c5557c061d12215a908

Also post your system info, PHP version etc. Check the rights, that all folders are writable. Etc etc.: https://arastta.org/docs/user-manual/tools/system-information
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ABED OUIS

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Sunday, April 24 2016, 12:59 PM - #Permalink
Rune
Can you tell me how you did exactly ??
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Denis Duliçi

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Sunday, April 24 2016, 01:08 PM - #Permalink
Abed, your issue is not same with this one in fact as with Herman's one there is no file name [/home/netmardo/public_html/upload/.pdf] while in yours there is [/home/xxxxpublic_html/upload/INV-2015-0032.pdf]

Your issue seems to be related with file/folder permissions of your hosting company, the "upload" folder must be unwritable.
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Hermann Martinez

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Sunday, April 24 2016, 09:15 PM - #Permalink
No Rune, my issue is not solved yet.

Regards

Hermann
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Rune Rasmussen

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Monday, April 25 2016, 11:30 AM - #Permalink
And you still don't provide any info making it possible for anyone to help you.

Tested it in my 1.2.7 demo, and it does actually work fine.
So I'm guessing on shitty hosting, or your stores isn't fully updated with the change - please check the file manually: https://github.com/arastta/arastta/commit/ef83572967c8970687b38c5557c061d12215a908

Also post your system info, PHP version etc. Check the rights, that all folders are writable. Etc etc.: https://arastta.org/docs/user-manual/tools/system-information

Maybe considering using the cloud service would help ...
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Hermann Martinez

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Monday, April 25 2016, 06:36 PM - #Permalink
Hi Rune,

my PHP version is 5.5.34. All folders are writable. the script "admin/controller/sale/invoice.php" do has the changes. Here is a copy of PHP settings:

Safe Mode Disabled
Register Globals Disabled
Magic Quotes Disabled
File Uploads Enabled
Session Auto Start Disabled
Session Save Path /tmp
Display Errors Enabled
Output Buffering Disabled
GD Enabled
cURL Enabled
mCrypt Enabled
ZIP Disabled
Zlib Enabled
Mbstring Disabled
Iconv Enabled
Open basedir
Disabled Functions show_source, system, passthru, exec, phpinfo, popen

I hope we get this problem solved.

Kind regards

Hermann
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Rune Rasmussen

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Monday, April 25 2016, 06:58 PM - #Permalink
And you are sure the issue is the same, that the error message still is identical - missing file name?
It doesn't make sense ...

Oh, and are you testing sending old invoices, or newly created (after system update)?
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Hermann Martinez

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Monday, April 25 2016, 08:34 PM - #Permalink
No Rune, not missing file name. The pdf file was not written.

Fatal error: Uncaught exception 'Swift_IoException' with message 'Unable to open file for reading [/upload/INV-2015-987652.pdf]' in /system/vendor/swiftmailer/swiftmailer/lib/classes/Swift/ByteStream/FileByteStream.php:143 Stack trace: #0

Kind regards

Hermann
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Hermann Martinez

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Monday, April 25 2016, 08:40 PM - #Permalink
Rune in addition to my mail before, the error is from an old invoice, but if I try to send a new invoice to a guest I get a blank page.

There is something not right, must come up with a related message what is wrong and not an error.

Kind regards

Hermann
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Rune Rasmussen

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Monday, April 25 2016, 09:31 PM - #Permalink
Then it's not the same problem as this tread started with Hermann, and it's a important thing to point out.
When the file isn't generated it's most likely related to your hosting, if you are 100% sure the folder permission is right, simply displayed as writeable in system information.

Anyhow I suggest you talk to your host, ask them to look at server logs etc. to try to locate the issue (t.ex. in Suhosin).
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Hermann Martinez

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Monday, April 25 2016, 10:01 PM - #Permalink
Rune, the folder is writable. There is no error related to this issue in the log file. The file is just not been written!

Kind regards

Hermann
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Rune Rasmussen

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Monday, April 25 2016, 10:10 PM - #Permalink
Server log Hermann, server log, not Arastta log ... Talk to your host, or consider going cloud ...
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Hermann Martinez

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Monday, April 25 2016, 10:33 PM - #Permalink
Rune, we're part of an hosting company. If I talk about the log file I meant the server log. There is no error related to the mentioned issue.

Kind regards

Hermann
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Denis Duliçi

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Monday, April 25 2016, 11:24 PM - #Permalink
Also, since Arastta 1.3 version, a proper error message will be displayed: https://github.com/arastta/arastta/pull/430
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Hermann Martinez

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Monday, April 25 2016, 11:57 PM - #Permalink
Hi Denis, the Server Interface (SAPI) is "cgi-fcgi"

Kind regards

Hermann
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Hermann Martinez

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Tuesday, April 26 2016, 12:01 AM - #Permalink
Dennis, it is not possible do even print an invoice from the client area. PLANK page.

Kind regards

Hermann
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Hermann Martinez

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Tuesday, April 26 2016, 02:17 AM - #Permalink
Hi Dennis, I've updated apache and forgot to install mbstring that is way the error ocures, but there still some issues.

I've updated the "invoice.php" file too.

I could also send PDF emails and print them too at "Sales=>Invoices", but only some, and some gives a blank page.

If I open an order from "Dashbord" I can print every invoice.

Sorry for my mistake, but we should fix the rest.

Kind regards

Hermann
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Hermann Martinez

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Thursday, June 02 2016, 12:35 AM - #Permalink
Hi Denis,

After some Arastta updates up to Version 1.3.2 this issue is not solved yet.

The Server Interface (SAPI) is cgi-fcgi

We running on our server a bunch of Joomla templates which writing files and send him out as mail annex without any problem.

I don't know what to do with it. Still cannot send invoices by email.

Kind regards

Hermann
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Denis Duliçi

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Tuesday, June 07 2016, 10:00 AM - #Permalink
Joomla templates doesn't write PDF files Hermann. I would advice to let your engineers to check the error logs and see what happens there. Again, it's definitely related with server settings.

Regards
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